Shipping policy
Shipping Policy – Vionelle Care
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
International Shipping Destinations We ship worldwide. Shipping availability and rates vary by destination country and will be calculated at checkout.
Estimated Delivery Times
- Europe: 5–10 business days
- Middle East & Africa: 7–14 business days
- North America: 7–14 business days
- Asia & Pacific: 10–20 business days
Delivery times are estimates and may vary due to customs processing and local postal services.
Shipping Rates Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. Free shipping may be available for orders above a certain amount — check our current promotions for details.
Customs, Duties & Taxes International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices. We recommend checking with your local customs office for more information before placing your order.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to become active.
Delays We are not responsible for delays caused by customs clearance, weather conditions, carrier disruptions, or other circumstances beyond our control.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at [contact@vionellecare.com] with your order number and photos (if applicable). We will work with you to find the best resolution.
Returns & Refunds For information on international returns, please refer to our [Return & Refund Policy].
Contact Us For any shipping-related inquiries, please reach out to us at contact@vionellecare.com